Delivery

All international and domestic parcels are shipped via New Zealand Post. Our estimated delivery times are as follows:

Destination/
zone
International Express Courier International Courier International Air
Australia
(Zone A)
1 – 3 working days 2 – 3 working days 3 – 6 working days
South Pacific
(Zone B)
2 – 5 working days 4 – 6 working days (Cook Islands, Samoa, Tonga, Vanuatu only) 6 – 10 working days
Asia
(Zone C)
2 – 4 working days* 4 – 6 working days (China, Hong Kong, Japan, Macau, Malaysia, Philippines, South Korea, Singapore, Taiwan, Thailand and Vietnam only) 6 – 10 working days
North America, UK and Europe
(Zone D)
2 – 4 working days 5 – 6 working days (Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, UK and United States of America only) 6 – 10 working days
Rest of the world
(Zone E)
2 – 5 working days* 5 – 6 working days (Brazil, Costa Rica, Ecuador, El Salvador, Mexico, Uruguay only) 6 – 10 working days

You can expect that your item will usually arrive at its destination within the timeframe specified for each service. Because New Zealand Post does not directly control all parts of the delivery chain, we can’t guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or is held in Customs, may take longer.

Duty and Taxes:

International orders may be subject to local taxes and duties which you will be required to pay to the relevant authority before delivery is made. Flexo has no control over these fees and does not collect such fees on behalf of foreign countries.

German Customers:

Please note that we are not permitted to ship product to Germany at this time.